© 2018 by Moomoo Designs and Gifts | Melbourne Victoria | hello@moomoodesigns.com.au | 0419 120 380

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frequently asked questions
Custom Orders

Yes we can create you a custom order, the easiest way to do this is to ring or emails us so that we can discuss your requirements directly. We can also create any of our gifts in a different colour combination, just make a note at the checkout or give us a call to discuss.

Payment Options

Moomoo Designs accepts payments via credit card, direct deposit and Paypal. If you do wish to pay by cash please contact us directly to arrange pickup.

 
Our Guarantee

At Moomoo Designs & Gifts all the products we use to create our Nappy Cakes and gifts are of the highest quality. If for some reason you are not entirely happy with part of your gift please don’t hesitate to contact us to discuss the problem. Any items that need replacing will need to be returned in their original condition with all tags and stickers still attached within 30 days from the date of dispatch.

If for some reason you need to cancel your order once your payment has been received Moomoo Designs & Gifts will refund your payment less a 25% administration charge. Should the gift have already been dispatched we are unable to offer a refund.


Packaging

All of our Nappy Cakes and gifts come with free gift wrapping and gift cards to compliment your chosen colour and are presented on a silver cake board.


Out of Stock Items

In some instances Moomoo Designs & Gifts may need to replace an out of stock item. If this is the case the items will be of same quality and cost. We always guarantee gifts will be of the highest quality and presentation.


Feedback

Moomoo Designs & Gifts are always striving to provide the best service possible to our clients. Should you wish to provide feedback on our products and/or service please do so at hello@moomoodesigns.com.au.